When you buy an eligible device from the Google Store, add Preferred Care1 to get the following benefits: Preferred Care is currently available for Pixel 5, Pixel 4a (5G), Pixel 4a, Pixel Slate, Pixelbook, and Pixelbook Go devices purchased in the US, Canada, and Puerto Rico (depending on availability). You may be entitled to a replacement in the accidental damage or device malfunction situations described above. Terms and conditions apply. Refer to deductible table. Thanks for your patience, as it may take longer than usual to connect with us. A deductible will apply for each approved claim as listed in the deductibles chart. New comments cannot be posted and votes cannot be cast, More posts from the GooglePixel community. 2Claim limits apply.

With Preferred Care, your phone gets an extra 6 months of coverage for mechanical breakdown after the manufacturer's warranty ends and 30 months of protection from accidental damage1.

If your claim is authorized for a replacement, your replacement can only be shipped to the same country where you bought coverage. As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. If you don't return your device in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents. In addition, Assurant insurance requires the device to be sent back no matter what. 1Mechanical breakdown coverage after the manufacturer's warranty ends and 2 claims of accidental damage coverage (including drops, spills and cracks) for up to 24 months. Claims are subject to a deductible outlined in the Deductible Costs section below. Complete the checkout process. File a Preferred Care claim 24 hours a day, 7 days a week by visiting mydeviceprotect.com or calling 1-877-406-4372. There is an unlimited number of approved claims allowed for mechanical/electrical breakdown. If you return your device to Google within 30 days of buying it, we’ll automatically cancel your Preferred Care plan and refund you the full price of the plan.

These devices sold in the US and Canada come with a one-year manufacturer’s warranty to cover device malfunctions that occur through no fault of the owner. It's easy to stay connected. My wife, however, rarely uses her old phone and would be OK with it. We offer one of the most comprehensive suites of device protection services available today. Within 30 days of buying: If you haven’t filed a claim, you can get a full refund for Preferred Care. Then, put the shipping label on the outside of the box. To start a claim, follow these steps. It doesn't cover loss/theft. I'm not sure if I want to give up the headphone jack. Walk-in centers are not available in every state. Privacy Policy | Terms of Use | Regulatory Notices | PP10298-10152019. To proceed to checkout, at the bottom, click. With Preferred Care, your device gets another year of coverage for mechanical breakdown after the manufacturer's warranty ends and 2 years of protection from accidental damage1. ... Pixel 2 and Pixel 2 XL come with a 2-year manufacturer's warranty. For Pixel 2 and Pixel 2 XL. Select the eligible device to add Preferred Care to. 3When service is provided at one of our participating walk-in centers. Important: Before you file a claim for a device that doesn’t work, turn it off and then on again. It's easy to stay connected. Each claim is subject to a deductible. You can reuse the box your replacement came in. If you’re not happy with Preferred Care from the Google Store, you can contact Google to get a refund. Pixel 2 and Pixel 2 XL come with a 2-year manufacturer's warranty. Check locations here. Enjoy your phone knowing we've got you covered. Your device comes with a 1-year manufacturer's warranty. If you have a cracked screen, visit one of our participating walk-in centers for even faster service!3. Refer to your coverage documents for details. Your service contract with Assurant and related communications will be delivered via email. Preferred Care from the Google Store provides similar coverage for the second year.

To find out when your package has been received, you can track it with the return tracking number on your shipping label. I've ordered several replacements in the past and always received a refurbished unit. To navigate to the “Add Preferred Care” screen, click. Walk-in repairs are available through UBREAKIFIX for Pixel screen repairs only. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation. If your device malfunctions in the first 2 years after you bought it, If it malfunctions after the 2-year manufacturer’s warranty but within 30 months of when you bought the device, visit. If you do not receive your service contract within 2 business days, or you would like to request a paper copy, please contact Assurant at 877-406-4372. 1Plan is provided by Federal Warranty Service Corporation in all states except CA, where it’s Sureway, Inc., FL, where it’s United Service Protection, Inc., and OK, where it’s Assurant Service Protection, Inc. All these companies operate under the trade name Assurant.

When you make a claim, they'll likely ask you to return the broken device. Your replacement may be a new, refurbished, or recertified device of like kind and quality. Locate the order you’d like to add Preferred Care to. //www.google.com/tools/feedback/metric/report. All Pixel 2 and Pixel 2 XL phones sold in the US and Canada come with a 2-year manufacturer’s warranty to cover device malfunctions that occur through no fault of the owner. Assurant just send me a brand new OG Pixel As my two year warranty was coming to an end I requested a replacement to hold me off until next year for the Pixel 4. Note that Enhanced Hardware and Software Subscriber Assistance are not transferable with the service contract. Refer to deductible table. I assume I could just factory wipe the phone, swap the sim card or get a new one for her (I've only activated Fi when buying a new phone from google so Im not clear on the process activating second hand) and we'd be on our way. Start your claim as soon as possible (within 90 days of the damage occurring in most locations, one year in Wisconsin). Google Store has sold through its inventory and completed sales of Pixel 4 [and] 4 XL. To find out how to ship your package, check the shipping label. I'd like to get her onto Fi since AT&T doesn't work at our place whereas I'm on Fi and it works excellent. For complete details, read sample terms and conditions. PARTNERS. Are the replacements through my device protect still gen 1s or would I get a gen 2 XL? If it gets damaged, or has a mechanical failure after the manufacturer's warranty period, we'll quickly ship your replacement device2. Send your damaged device back within 14 days of getting your replacement. File a warranty claim for your Pixel phone As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. 3Walk-in centers not available in every state, check locations here.