Linda, I did everything but it is still not working. sigmaman98, Nov 10, 2017 3:18 AM in response to Nard.Dog, Nov 10, 2017 6:47 PM in response to Nard.Dog, Nov 20, 2017 7:10 PM in response to Gerard Caprio, User profile for user: finally got my iphone x today after more than a month of waiting after the phone got stuck in korea for 3 days for no reason, out of the box, boom, face id is not available. Thank you for using Apple Support Communities! The issue apparently surfaced back in November and has been escalating ever since. If your iPhone’s or iPad’s TrueDepth camera is obstructed, Face ID won’t be able to recognize your face, so it won’t work. Many of them first experienced the problem after installing the December security update, although it’s not clear what causes the issue. To start the conversation again, simply ask a new question. Once your account is created, you'll be logged-in to this account. Sadly, none of these methods seem to work. No matter what you do, you can’t unlock your device or set up Face ID for the first time. Black Friday Deals On The Latest Smartphones. Looks like no one’s replied in a while. Nov 20, 2017 8:45 PM in response to Nard.Dog Nov 20, 2017 7:10 PM in response to Gerard Caprio My own personal update to this problem, on July 23, 2020: iOS 14, beta 3 *FIXES* this issue. Re-enrolling faces or resetting the phones also fails to solve the problem. Apple will swap your faulty iPhone or iPad with a brand new one, if you’re still within the return window. Gerard Caprio, Nov 20, 2017 6:11 PM in response to Nard.Dog, Nov 10, 2017 3:55 AM in response to sigmaman98, Dec 24, 2017 4:07 AM in response to ailikesiliu, Nov 5, 2017 4:20 PM in response to jeremy_v, User profile for user: haha. There could be a hardware problem with the TrueDepth Camera. Try Again - after January update (Pixel 4) Sooo, I've updated my Pixel 4 to newest update and it started to annoy me with notifications that Face Unlock might stop working for me and I had to re enroll my face to solve this issue. making it impossible to delete the data. I just sent my iphone xs max to have a screen repaired.

Face ID is available on your iPhone or iPad and now you can unlock your device just by looking at it! In response to Nard.Dog, Dec 30, 2017 1:18 PM in response to barrysthlm Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Anyone know what might be wrong? In response to ailikesiliu. Nov 20, 2017 6:11 PM in response to Nard.Dog Get the very best of Android Authority in your inbox. In response to jeremy_v, For the record, nothing in that article helped my issue. Android Police reached out Google about the problem and were told that the company is investigating the same. Press and hold the side button until the Apple logo appears on the screen to turn your iPhone back on. These steps will help you fix Face ID on your iPad too! The best phones for gaming: Play faster and better (September 2020), The best T-Mobile phones to spend your money on (September 2020), The best cheap Google Pixel 4 cases to get. I’m having the same problem. You’ll probably have to take your iPhone or iPad into your nearest Apple Store if it still says “Face ID Is Not Available”. iPhone “Face ID Is Not Available”? For those who got a replacement, did Face ID work on that? Can't verify face.

all I was getting was Face ID Not Available so I googled it & boom first thing on this article was turn off device for some reason although we did all the trouble shooting I never thought about shutting off the device once I turned it on it was working like a charm thank you! what would you expect on an iphone x? Agree, nothing helped on me end either. I have had the same issue but Apple Support were dismissive and refused to replace the phone as they did for others here. of course there is going to be something wrong with it.


in Sept) to get the fix. Restart Your iPhone Restarting your iPhone or iPad is a quick fix for a minor software glitch that could be the reason why Face ID is not available. it worked again no problem. I do not have an apple store near me. Nard.Dog, User profile for user: irishivory, Dec 25, 2017 2:25 PM in response to Nard.Dog. I called AT&T called apple went thru all the trouble shooting steps & no one seemed to be able to help they said my only choice was to return the device. If you’re troubleshooting your iPad, check out our video on how to put iPads in DFU mode.

I’m more shocked at the lack of support for a $1300 phone than a hardware fault.. Nov 5, 2017 4:20 PM in response to jeremy_v One error message says, “Can’t verify face. I understand from your post that after updating your iPhone X to 11.1 you can no longer set up Face ID. To start the conversation again, simply ask a new question. Don’t delay in setting up an appointment at your local Apple Store! The following article has steps which may help resolve this type of issue: User profile for user: When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings.

You should consider having your phone looked at by a professional for repairs when you can to see if they can identify the problem. When I got it back today, I tried to set up the face id and it says not available, try again later.

They just gave me an entirely new phone for free since you can't replace a TrurDepth camera by itself, Dec 24, 2017 4:07 AM in response to ailikesiliu Did you find a fix for this? Here’s The Real Fix.

tbh I am kinda used to apple's quality control nowadays, battery was defect for my iphone 5, front facing camera was mis-aligned on my iphone 6, been using android after that, finally decided to come back to ios and give x a try, o boy was I right. Less, User profile for user: Apple also has a great mail-in program in case you can’t make it to a brick and mortar location. iOS updates introduce new features and sometimes fix minor or major software problems. Hardware not available and Can’t verify face. Tried to reset it but it didn’t work iOS is the operating system that runs on your iPhone or iPad. Nov 10, 2017 3:55 AM in response to sigmaman98
Wait a few moments, then press and hold the power button again to turn your iPad on again.