Building a better relationship with customers, through transparency, honesty and simplicity.

It’s not fixed, so your bills can rise and fall (although there is an upper price cap). It ranks much better than all the traditional biggest firms, finishing in joint-ninth position overall.

However, looking at user complaints on Trustpilot is important, as it can give you a hint of the problems you may encounter. Octopus Energy is the highest-ranked energy firm for the second year running. Its service is poor in most areas, according to customers in our survey, although complaints-handling stands out as being good. Bulb’s bad reviews mentioned issues with smart meter installation, meter readings, and billing issues when closing the account.

In the meantime, we hope Octopus continues to be your choice for great long-term value, outstanding customer service and 100% renewable electricity.

See the full Which? You cannot And an experiment in making comparison easier than ever, with quotes automatically based on your actual consumption, and seamless data transfers creating the simplest possible switching experience. Then compare gas and electricity prices using Which?

‘Customers shell out hundreds, sometimes thousands, of pounds a year on their gas and electricity bills, so it’s right that they expect good service from their energy supplier.

Octopus Energy said customers would benefit from its digital-first approach to bills and customer service.

For most households, the price difference between the cheapest tariffs appears to be negligible - unless you’re considering one of Octopus's innovative tariffs.

We rated 35 of the biggest energy companies in England, Scotland and Wales, including British Gas, Eon and Ovo Energy, to find out which offer great customer service and good value for money – and which ones fall down on the basics. Bulb says that this enables it to pass on any drops in the wholesale price of energy to its customers, and its tariff is consistently one of the cheapest in the market (as well one of the greenest).

Finishing in joint-27th position this year, it’s middling among the biggest energy firms. Octopus Energy Ltd is a company registered in England and Wales. Overall, if value for money or green energy are most important for you, we think Bulb wins (just).

Octopus Energy is a Which? In the meantime, we hope Octopus continues to be your choice for great long-term value, outstanding customer service and 100% renewable electricity. The complaints we saw about Bulb were more concerning because there was a pattern to them, while the Octopus complaints felt more like bad luck due to systems not working - and often included an acknowledgement from the customer that the staff were helpful.

Bulb averages 4.7 out of 5 stars, from over 44,000 customer reviews (June 2020) - with 96% rating the company 'excellent' or 'great'. It’s a variable tariff - so your energy bill can go up or down depending on the changing cost of energy. It’s joint with EDF Energy, while Eon and SSE are also jointly ranked, scoring just one percentage point higher overall. We put the two energy firms to the test to help you decide which supplier is right for you.

Note Power Compare is an information website only. (Although if price is all you're interested in, just skip straight to our online energy comparison to see which is cheaper in your area.). Which? Electricity unit rate 13.76 pence per kWh and standing charge 21.00 pence per day. Customers were the most enthusiastic about its value for money, compared with customers of all other firms included in the survey.

But all of these firms finished within the bottom third of the 35 energy companies included in our survey, according to their customers’ feedback. Citizens Advice: (Score for Octopus Energy) 4.3 out of 5, Octopus Energy came near the top in the Citizens Advice ranking of 23 energy companies. Economy 7 electricity day unit rate 14.49 pence per kWh, night unit rate 7.76 pence per kWh and standing charge 21.00 pence per day. If you'd like to check some other sites, here's a few links. Chrissy Teigen Is Breaking The Stigma Around Baby Loss And Miscarriage, So Why Are People Reacting So Horribly? Our energy price comparison showed just a 4p price difference a month when we got a quote for the average yearly household consumption of 4,000kWh of electricity and 12,000 kWh of gas (April 2020). When it comes to the question of which is greener, it isn't an easy comparison. Twitter If you have a solar panel, you might be interested in the Outgoing Octopus tariff that enables homes to be paid for the surplus solar energy they generate. To learn more read our privacy policy, terms of use and about pages above.

But over time, the data required to give an accurate multi-year comparison has grown increasingly complex and convoluted. In 2016, we launched every.energy as an experiment.

Bulb's customers, meanwhile, praise the firm's simple offering, excellent customer service and smooth switching process. But over time, the data required to give an accurate multi-year comparison has grown increasingly complex and convoluted. An experiment into a different way of comparing energy suppliers, based on the quality of their service, their long-term value, or their commitment to renewable energy. Details, What to do if your Energy Supplier Ceases Trading. Efficiency, Renewable The reality is that both energy firms offer similar propositions for customer service, so you can be confident that you’ll likely receive stellar service from either - but Octopus takes the edge here. M&S Energy said it expected eight in 10 customers to save money compared with SSE. But why is it in October? However, it's important to remember that energy prices differ depending on where you live in the UK, and how much energy you use.

On one hand, Octopus Energy has award-winning customer service, a plethora of glowing reviews, uses 100% green electricity and fully carbon offsets the production of its gas. Octopus claims to be the only energy supplier that does this. But if you're looking for the very best customer service, or want a choice of tariff, Octopus is your best bet.

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Economy 7 electricity day unit rate 15.22 pence per kWh, night unit rate 7.86 pence per kWh and standing charge 21.00 pence per day.

Simply Switch is fully accredited to the Ofgem Confidence Code to compare energy for domestic consumers.

rates Octopus most highly for customer service too. As we mentioned above, Octopus and Bulb are both highly rated on Trustpilot, with 4.8 and 4.7 out of 5 stars respectively.

Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy tariff.

One key theme came through, with many complaining that when they called customer service, the operatives didn’t understand the issue and they had to repeatedly contact them to resolve issues. Qoros Milestone Concept shows its wild side in Beijing, Inside the Irish castle used for The Last Duel filming with Matt Damon and Jodie Comer, Advent calendars for tea lovers – countdown to Christmas with a luxury brew, Coronavirus: Care home nurse fired after calling pandemic a hoax, EastEnders star Max Bowden reveals heartbreak as grandfather loses battle with cancer, The First Images From Rihanna's The Savage X Fenty Vol.2 Show Are Her And Just Wow, Champions League 2020-21: Teams, groups, fixtures, results & everything you need to know, Global oil prices plunge over fresh demand fears, OnePlus 8T launch event is a one-of-a-kind experience that fans will love , 35-year study hints that coronavirus immunity doesn’t last long, Instant car-ma!

The brand at the bottom of our table is Together Energy. Octopus offers more variety, with multiple tariffs to choose between. Trading.

The most recent negative reviews for Octopus we saw came from disgruntled customers who were moved to Octopus when it acquired Engie, and related to billing issues such as over-payments not being refunded.

Octopus Energy Power Compare Score: 9.6 out of 10 (average of scores above) Octopus Energy received a lot of positive reviews that were largely around their customer service, professionalism, competitive pricing, and proportion of renewable energy in the fuel mix. Ovo Energy joins the ranks of the biggest energy firms this year, as Ovo bought SSE Energy Services’ customers in mid-January. Both Bulb and Octopus use 100% green electricity, and both offer 100% carbon neutral gas: Bulb as standard through its one tariff; Octopus through its Super Green tariff. Both companies get the majority of their green electricity from wind, followed by solar and then hydro - but with a difference in the ratio of each.

We use cookies to allow us and selected partners to improve your experience and our advertising. Fair prices forever and greener energy from the UK's largest investor in solar generation. M&S Energy said it expected eight in 10 customers to save money compared with SSE. However, 10% of Bulb's gas is green - which means it's naturally produced from the breakdown of organic matter, such as plant material, manure, sewage and so on - whereas Octopus doesn't use any green gas, and you'll need to choose the Super Green tariff to ensure your carbon is offset. Recommended Provider. But with similar prices and glowing customer reviews, it's hard to know which energy supplier to choose. This is the first time that three energy firms have been made Which? So which is better: Octopus or Bulb? Last year it was the fastest firm to respond to calls and emails in our snapshot investigation into energy companies customer waiting times. Workmen surround Kia with 6ft metal fences. But customer feedback only rated this as fair.

But Bulb Energy is also extremely popular, uses 100% green electricity, is 100% carbon neutral - and has 10% gas green added into the mix. Octopus Energy plans to do in a number of ways: Building a better relationship with customers, through transparency, honesty and simplicity. Recommended Provider for the third year in a row – the only energy company to have achieved this. Recommended Providers (the most ever in one year) are all challenger brands, while several of the lowest-scoring companies are also relative newcomers to the energy market. To compare Octopus Energy prices and tariffs against other suppliers, type your postcode in the box and hit ‘Compare now’.

About So Energy customers rated it well across the board, from customer service, to value for money. When we looked, we found very little difference in price when it comes to the cheapest fixed tariff from Octopus versus Bulb. Octopus Energy is the top-scoring energy company for the second year running, while most of the biggest energy providers fail to deliver high-quality service. One of the key differences between Bulb and Ocotpus is that Bulb only has one tariff, making the supplier's offering very simple to understand. Its customer support is online-only, and largely via an app. Scoring well in our survey isn’t the only criteria to become a Which? We are not an energy supplier, generator or broker. Octopus Agile is probably the most innovative and smartest energy tariffs available.