If you join OVO as one of their standard tariff customers, you're paying for electricity that is more carbon intensive than the average households’. However, you must not transfer your rights or obligations under this contract to anyone without our permission.

Kaluza, Intelligent Energy Technology Limited: Kaluza is OVO’s intelligent energy software company. c. keep your Products online (and connected to the Kaluza platform)  at all times of the day; d. allow us or our partners such access to your property as may be required in order to maintain or repair the Products; f. allow us to control your Products via the Kaluza platform. 6.9 If the Engineers aren’t able to complete an Installation in a single appointment, they will make an additional appointment to complete the work. 3.2 During the Trial, working with MELCO, Kensa, Daikin, Sunamp and Kaluza, we may control when electricity is being used to provide heating and hot water in your Property. Daikin: Daikin provides High Temp Heat Pumps which may be installed in your Property. c. your Products are lost or damaged (and in the case of damage, are not covered by the manufacturer’s warranty and you do not agree to pay for any repair charges to remedy the damage).

Nothing in these Trial Terms affects any of your statutory rights that can’t be excluded by law. They apply to all participants in the Trial.

It's important that you read and properly understand them. This means that you are responsible for any loss or damage caused to the Products (including, but not limited to: accidental damage, criminal damage, theft or vandalism) and we reserve the right to charge you for the cost of repairing or replacing them.

Announced to much fanfare last year, its ‘plan zero’ outlines a commitment to net zero emissions across its operations and supply chain by 2030.

11.3 If you or we terminate your participation in the Trial for any reason after the Cooling Off Period, you will keep the Products.

The Renewable Energy Guarantee of Origin scheme was intended as a simplification, but has become a loophole.
For further information about the specific terms for Kensa warranty, please visit here. Should you wish to have the Products removed and a replacement heating system installed you must arrange this at your own cost. UK’s first hydrogen-powered train starts trial journeys today, US startup unveils battery made from nuclear waste that could last up to 28,000 years, 3 of the oddest things we’ve read about the smart meter roll-out. “Heating System” means the Products installed in your Property for the purposes of the Trial which together provide heating and hot water to your Property; “Installation” means the installation of the Products as set out in section 6; “Installation Partners” means those third party specialist companies engaged by Retrofitworks’ for the design, installation and maintenance of the Heating System; “Smart Meter” means an energy credit pay monthly meter that is able to supply us with half hourly meter readings through wifi or GSM; “Products” means the combination of the Heat Pump and/or Heat Battery, controls, pipework, radiators, monitoring and metering systems and other heating system hardware or software installed for the Trial; “Product Warranty” means the manufacturer’s warranty for the relevant Product as detailed in section 7.2; “Property” means the property or premises at which the Products will be installed; “On-Site Survey” means the evaluation of suitability of your Property for an Installation by one of our Engineers through a visit to your Property; “Remote Survey“ means (i) a remote survey of your Property undertaken by Retrofitworks in order to assess the suitability of your Property for an Installation and/or (ii) the initial survey completed by you regarding your property when you registered your interest in the Trial; “Surveys“ means together the On-Site Survey(s) and the Remote Survey(s); “Working Day” means any day other than a Saturday, a Sunday or a bank holiday in England, Scotland or Wales. The Survey results will be used to work out what type of Heat Pump and mix of heating technology products are most suitable for your home.

6.13 You also acknowledge that sometimes extra work to your Property may be required if existing wiring cannot be used to install the Products, and this can cause damage to things like inside and outside finishings (for example, wallcoverings and paint). 5.3 You are under no obligation to agree to have such Energy Efficiency Works undertaken and we and our partners are under no obligation to undertake any Energy Efficiency Works. You can also view some manufacturer warranties online: for further information about the specific terms for Mitsubishi Electric warranty, please visit here.

As with any trial product there may be occasions where your Heating System does not function as planned. Whether or not such Energy Efficiency Works are undertaken will be at our absolute sole discretion and depend on the amount of work required to your property, the cost (it must be less than £5,000) and any other factors which we deem relevant.

And don't take my word for it on this point — the regulator Ofgem agrees. One would be forgiven for assuming that OVO offers zero carbon electricity. One would be forgiven for assuming that OVO offers zero carbon electricity. VAT No: 988 8336 42. OVO shall have no liability to you whatsoever for the Products, the design and installation of the Heating System or any Energy Efficiency Works or any other works carried out in your home as part of the Trial. While you are on the Trial, we reserve the right to vary the rate, timing and amount of electricity used to provide heating and hot water via the Heat Pump and/or Heat Battery to optimise when electricity is used to reduce the costs of your electricity supply. 6.1 The contract for the On-Site Surveys, the design and Installation of the Heating System is between you and Retrofitworks and/or the relevant Installation Partner. .

You will need to download the app and register in order to gain access.

BEIS will process your personal data in accordance with its Privacy Policy which can be found here.

5.1 As part of the Trial, dependent on the results of the Surveys, Retrofitworks may also recommend certain Energy Efficiency Works to your home which can be undertaken at the same time as the Installation, free of charge up to a maximum value of £5,000, in order to make your home more energy efficient.

Want 100% renewable? We reserve the right to extend the Trial subject to availability, in which case your Trial will automatically continue after 31st March 2022 (unless we notify you otherwise) until such date as we notify you that the Trial has ended (subject to earlier termination of your participation in the Trial by either you or us in accordance with these Trial Terms). That’s a £60 premium, for 100% greenwash. 2.2 If you do not wish to sign up to the relevant Partner Terms in respect of the Products being installed at your Property or used in connection with your participation in the Trial, unfortunately we will not be able to complete the Installation of the Products and you will not be able to participate in the Trial. Any obligations to maintain the Products that are conditions of the manufacturer’s warranty are your responsibility to perform at your own cost and maintain a record of.

Liability for the Products remains with the relevant Partner; b. any costs, loss or damage you suffer as a result of events outside our reasonable control.

OVO’s central promise to its customers is a ‘zero carbon life’.

Data from your use of the Heat Battery is then shared with Sunamp in accordance with the separate terms and conditions you agree with Sunamp.

We reserve the right to charge you for any repairs/replacements in the event that we reasonably believe that damage to your Heating System has been deliberately caused or caused as a result of you not following the instructions for the use of your Heating System, including refusing to allow access in order for an annual service or any required repairs or upgrades to the Heating System to be undertaken.

Many were outraged that a Big Oil company was misrepresenting its green credentials, but none were surprised. b. 3.4 As part of your participation in the Trial, we will also share your personal Personal Data (such as name and address) with our trial partners Retrofitworks,  Kaluza, Sunamp, Mitsubishi.

Energy Efficiency Works - any works undertaken by an Installation Partner to improve the energy efficiency of your home and/or optimise the efficiency of the heating system.

The MELCloud app is accessible on a smartphone, a tablet or PC. You may need to redecorate, repair or restore certain areas once the Installation is completed.


Parity Projects Ltd: Parity Projects use a range of publicly available data to model the energy efficiency of homes.

If we cancel your participation in the Trial pursuant to section 10.1, we reserve the right to charge you towards the cost of your Products and/or any costs relating to their Installation. These companies help us to provide you with the Heating System and the Trial Services (as described in section 2 below).

About OVO. Kaluza, will gather data from your Heating System, and use this to monitor its performance. It’s cleaner, safer and easier-to-use heating and a big start in reducing those planet-damaging carbon emissions.

Data from your use of the Heat Pump is then shared with Daikin in accordance with the separate terms and conditions you agree with Daikin. So aside from its logo and branding, what has OVO painted green?