They work while I use CUE but on the other PC or in BT mode there is default profile only. Thanks for your feedback, it helps us improve the site. Have you checked with a different system? What changes did you make prior to the issue?

Microsoft global customer service number, Windows 10 has a built-in troubleshooter to check and fix issues with Sound. Wait for the mouse’s LEDs to begin flashing, then release the buttons. How satisfied are you with this response? 2019 CORSAIR.

The part number of your mouse (starts with CH- and is found on the cable tag of a wired mouse and the underside of a wireless mouse), A photograph of the sticker so we can verify your part number, {[{ getFormattedDate(result.SCHEDULE_SHIP_DATE) || '-' }]}, {[{ getFormattedDate(result.SHIPPED_DATE) || '-' }]}, {[{ getReceivedDeliveredDate(result.LINE_TYPE, index) || '-' }]}.

the audio working. Connect to a different device. The battery may be too low for the headphones to properly connect. If your gaming headset is battery powered, make sure it’s charged before connecting it to your PC. No orders found. Microsoft global customer service number. With the mouse unplugged, hold down the left and right mouse buttons. Yes I installed Corsair Utility Engine. Great! Waiting for payment, for Advanced RMA. Please recheck your order number and email address, then try again. official

After around 5 seconds, release the buttons. Shop CORSAIR VOID PRO RGB Wireless Dolby 7.1-Channel Surround Sound Gaming Headset for PC White at Best Buy. The audio level next to it is moving up and down but no audio in headphones.

You will see an LED flash if it resets successfully. iCUE. Same is the case with Windows itself. Most Corsair mice have a reset function you can use to fix unexpected behavior issues, such as repeating button inputs, lighting issues, or being unresponsive. Next morning the unit would not turn on at all.

All rights reserved.

With the mouse unplugged, hold down the left and right mouse buttons. I would suggest you to run this troubleshooter to check if the issue is with your Audio If you outdated Engine or Windows, there are chances that your peripheral might be connected properly but the software is not … Contact Us - The Corsair User Forums - Top. VOID RGB USB, WIRELESS, SURROUND. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary now I'm not getting any audio from the headphones even though under playback devices it shows the headphones are default device, it recognizes that they're connected. Take command of your PC cooling and lighting capabilities with CORSAIR iCUE in this how to video.

Find and fix problems playing sounds. Please note that the Scimitar Pro RGB and Dark Core RGB/SE mice have different steps for resetting. CORSAIR VOID PRO RGB SE Wireless Gaming Headset for PC (CA-9011150-NA) - Yellow Visit the Corsair Store. I have the same problem and you suggested fix does not work. Package ready for handoff to shipping service. This troubleshooting page will help you to fix various issues with the Corsair Void Pro RGB. To ensure that we provide aid as quickly and accurately as possible, make sure to include the following information when creating a ticket: To help expedite returns and exchanges, please attach your purchase receipt, as well as a picture of your hardware serial number. If you are experiencing issues with your computer mouse, you can try resetting the mouse to resolve the issue. Hard reset helped, but now I can't edit hardware profiles. Refer these steps: Press Windows key +X, select Control panel, Change the view by option on the top right to Large icons, Click on troubleshooting and click on the view all option on the left panel. © They're wireless, it comes with a USB to plug in. Let us know the result of the provided diagnostics. technical support services. What troubleshooting steps have you done so far. If the above steps are unsuccessful, then connect the headset to another computer and test it out. I went out and came back home and I already regret buying this product.

Thanks for marking this as the answer. Soft resetting a Void Pro headset can resolve various issues. CORSAIR Gaming H1500, H2100. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Microsoft Agent or It was working earlier which is the most frustrating part. I did send a file via the troubleshooter reporting. Inventory available, waiting for warehouse confirmation.

Doing following steps: I would do a hard reset on your mouse, maybe something didn't config properly after the flash. While holding down the mouse buttons, plug the mouse back into the computer. You can help protect yourself from scammers by verifying that the contact is a, official They work while I use CUE but on the other PC or in BT mode there is default profile only. While holding down the mouse buttons, turn the mouse back on. ... How to Set Up Fan Control & System Lighting in CORSAIR iCUE. Trying to pair the mouse with a laptop without CUE installed. Make sure your headset is powered on. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Return package opened at warehouse and entered into system. If they work only with CUE, then you probably only have software profiles with your current settings. But only when they work. I suggest you to download and install the latest drivers from the manufacturer website and check if it helps. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Kindly clarify the following: For the meantime, we suggest that you use Microsoft easy fix solutions.

This will disconnect and then reconnect the battery. None of my remappings are working. PC sound goes through mic: Logitech G PRO vs Corsair HS60: Asus Strix Soar w/ Corsair HS60 Mic Issues: Help needed on choosing Gaming headset: what do i plug this into: Corsair 7.1 stopped working suddenly: Can speak through headphones but not microphone: I am stuck between two wireless gaming headsets. Unplug the headset from your computer, and do NOT plug it back in until these instructions state to. When you reset the mouse, it recreated the hardware profiles. Please note that the Scimitar Pro RGB and Dark Core RGB/SE mice have different steps for resetting. Please try again later. Hold the Mute button on the headset down for about 15 seconds. To reset a computer mouse: Unplug the mouse. technical support services.